Frequently asked questions
Is Lordhair a factory direct supplier?
Yes, our factory is based in China, all hair replacement systems are made there and shipped directly from our factory to your door.
Do you serve my area?
Yes, we serve customers from all over the world, and orders can be shipped world wide.
Are Lordhair hair systems made of 100% human hair?
YES. All of our hair pieces are made of 100% human hair (including Indian human hair, Chinese hair and European hair), chemical treatment or non-chemical treatment and even virgin hair are all available, depending on your requirements.
What about the cost of a custom made hair piece?
Normally prices do not exceed US$230 and we offer sales promotions from time to time where you can get a bargain. No matter when you choose to buy, you can be confident you are getting value for money without sacrificing quality.
Why is your company so affordable versus others? Is your quality as good as those who charge $499, $699, $899 per hairpiece?
We have heard this question many times over the years. The answer is: We are a factory based supplier, you are purchasing directly from the REAL manufacturer. We offer our hairpieces at real wholesale prices to the public. We want to make wearing a good quality hairpiece available to everyone. Our quality is uniquely superior. We use the finest quality Human hair. Many of our clients who are longtime wearers will state that we have the best hairpieces they have ever worn bar none. They of course also appreciate our low prices. Many other companies charge more (full retail) for their hairpieces.
Is there any risk ordering with Lordhair?
Believe it or not, 0 risk. Why? Because you can make a payment via PayPal, under the protection of PayPal, you can seek a refund if you are unsatisfied, PayPal offers much more protection to buyers than to sellers.
How to place orders with you?
It's so easy:
-- Send in a template and sample(s) (strongly recommend) Or
-- Send in an old unit to duplicate a new one (The quickest way). You can even specify changes in base material, hair color, hair density, etc. Click here to fill the order form.
-- Send in an old unit as a template reference.
-- Order online: Have nothing to send in? Just want a place an online order? Click this link to fill the order form.
How do I make the payment?
We accept PayPal, VISA and Master Card. With PayPal, you can also use credit card to pay.
When will I receive my new hair system if I place an order today?
Standard time: at least 12 weeks.
Rush service: we don't provide rush service now.
Stock unit: Instant delivery, ship orders within 24 hours after order placed and paid.
How long does the shipment take?
We ship every order by International Express courier, like DHL, FEDEX, UPS, TNT, EMS, RPX online etc. It will take only few days to arrive:
To European countries: Around 5-7 working days.
To USA: Around 5-7 working days.
How long will my new hair system last?
Hair Systems are not intended to last forever. Without the body's natural oils to protect it, human hair will eventually become drier and more brittle. On average, you will need a new hair system every three months or so. Some people replace their hair system every six months and some every month. It is truly a personal decision. The newer the hair system, the more vibrant the hair will be. Now with the more affordable options provided by Lordhair, it is best to replace as often as your budget allows.
Our products have a lifespan ranging from 1 month to over 1 year.
Can you repair my existing hair system, even though it was purchased somewhere else?
If it is repairable, of course we will. Send us your hair system and we will quote you a price, which depends on its condition. Note that this service can take time so please ensure you have other hair systems available for use. Please visit this link to complete the “REPAIR” online order form.
Can I buy tapes and glues at the same time?
Currently we can only offer tapes and some other no-liquid maintenance items to you, because orders are shipped directly from the factory in China. Liquid adhesive, shampoo and hair conditioner delivery is limited by the customs of many countries.
If you have any other questions, please feel free to contact us at firstname.lastname@example.org.