For your convenience, Lordhair accepts a variety of payment methods.
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PayPal 
Usually we receive your payment immediately. PayPal allows you to complete the payment with your credit card.
Pay Later 
supports the following countries:
United States, United Kingdom, Australia, German, Italy, Spain, France
Credit Cards 
We accept Visa and MasterCard. If your credit card is not Visa or MasterCard, please choose the PayPal payment method. PayPal allows you to pay with various kinds of credit cards.
Klarna 
Klarna is available in the following countries with interest-free installment payments in 4 equal parts: United States, United Kingdom, Canada, Australia, Germany, Italy, Spain, France, Austria, Belgium, Czech Republic, Denmark, Finland, Greece, Ireland, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Sweden, and Switzerland.
Afterpay 
Afterpay is available in the US, Australia, New Zealand, Canada, and the UK, offering 4 interest-free installments.
Western Union 
It takes us about 1-2 business days to get the money from Western Union. Please contact us if you need our Western Union information to send the money.
Money Gram 
It takes us about 1-2 business days to get the money from MoneyGram. Please contact us if you need our MoneyGram information to send the money.
Wire Transfer 
If you send the money via wire transfer, it usually takes about 3-7 business days for us to receive it. Please contact us if you need our bank account information to send the money.
Tax
You may incur a customs fee when the goods are shipped into your country, but this will depend on your country's tariff systems.
Customers are responsible for any customs clearance fees. Any taxes due during customs clearance will be the responsibility of the customer. For any inquiries, contact us at support@lordhair.com
FAQ
1. What Should I Do If My Payment Fails?
If your payment does not go through, first check that your payment information is correct and that your internet connection is stable.
After checking these details, log in to your account and go to “My Orders.” Find the order you were trying to place and select the option to continue with payment.
If the payment still fails after you’ve tried again, please contact our Customer Support team so we can help you complete your order.
2. Can I Change My Order After Placing It?
Whether an order can be changed depends on the type of product and its current processing stage.
Stock Hair Systems
If your stock hair system has not yet been shipped or trimmed, you can request changes to your order.
To make a change:
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Log in to your account.
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Go to “My Orders.”
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Find the order you want to change.
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Click “Edit.”
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Update the applicable shipping address or product information.
Please note that each order can only be edited once, so please review all requested changes carefully before submitting them.
If your stock hair system has already been trimmed, changes may still be possible, but a 30% service fee will apply.
If your requested change results in a price difference, you’ll be directed to the applicable payment page to pay the additional amount. You and your sales representative will also receive an email confirming the order change request and any additional payment required.
Custom Hair Systems
Custom hair systems can be changed before they are shipped.
Once a custom hair system has been sent to the factory and production has started, changes require a 50% fee. If the requested change results in a price difference, the additional amount must also be paid.
Because custom systems are made specifically according to your order specifications, we recommend reviewing your specifications carefully before submitting the order.
3. Can I Cancel My Order?
Cancellation eligibility depends on whether your order has been trimmed, shipped, or entered production.
Both stock and custom orders can be canceled before the system has been trimmed or shipped.
Stock Hair Systems
Once a stock hair system has been trimmed, it can no longer be canceled.
Custom Hair Systems
Once a custom hair system has entered production, it can no longer be canceled under the standard cancellation process. If a cancellation is accepted after production has begun, only 50% of the amount paid will be refunded.
To request a cancellation, log in to your account, go to “My Orders,” find the order you would like to cancel, and click “Cancel.”
If you’re unsure whether your order is still eligible for cancellation, please contact our Customer Support team as soon as possible. The earlier you contact us, the sooner we can check the current status of your order.
4. Can My Order Be Shipped Separately?
We generally ship items from the same order together. However, your order may be shipped separately depending on the products included and where they are stored.
Your order may be split into multiple shipments in the following situations:
1. Your order includes both custom and stock hair systems We will usually ship the stock item(s) first and send the custom hair system separately once it is ready.
2. Your items are stored in different warehouses Products located in different warehouses may be shipped separately.
3. Your order includes an out-of-stock item If some items are available while others are out of stock, we will usually ship the available item(s) first rather than hold the entire order.
4. You have another specific shipping request If you have special shipping requirements, please contact your sales representative before or after placing your order so we can check what arrangements are possible.
5. Can Lordhair Provide an Invoice? Are Taxes Included?
Yes. We can issue an invoice upon request. Please contact us if you need one.
Prices displayed on lordhair.com do not include taxes.
If customs duties, import taxes, or other taxes are required during customs clearance or upon delivery, these costs are the customer’s responsibility.
Tax and customs requirements can vary depending on the destination country and local regulations, so please check the applicable requirements for your location if necessary.
6. How Much Do Lordhair Hair Systems Cost? Are Discounts Available?
You can view the retail prices for our stock hair systems on our Stock Hair System Price List:
We also offer several ways to save:
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New customers: Receive a $10 discount upon registration.
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Lordhair Club members: Enjoy 5%–20% off, depending on membership benefits.
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Special promotions: We regularly run limited-time promotions and special offers throughout the year.
For the latest promotions and offers, we recommend checking the Lordhair website or subscribing to our emails so you don’t miss upcoming deals.
