Return Policy

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out. 

Returns (if applicable)

We accept return of products. Customers have the right to apply for a return within 14 days after the receipt of the product. 
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. 
Customers will only be charged once at most for shipping costs (this includes returns); No restocking fee to be charged to the consumers for the return of a product.

*Stock hair systems:

-Can only be returned if unworn and unaltered, whether alterations are made by you or by us at your request.

-If the base size or hair length we cut for you is incorrect, please send in photos first to prove it.

-Goods must be returned within 30 days after you receive them.

-We will only replace or refund after we have received the goods. We take no responsibility for returns lost by postal services.

- You will be responsible for the hair systems until they reach us.

*Custom hair systems:

- If it is faulty, we will repair. If it is irreparable we will make a replacement system.

- You must provide photos and/or videos that demonstrate fault.

- Can only be returned if unworn and unaltered by you.

- Goods must be returned within 30 days after you receive them.

- Refunds can be claimed if unworn and unaltered by you.

- Refund attracts 50% service fee.

- In order to cover labor and material costs, if you cancel a custom order before you recieve it, you will only recieve a 50% refund.

- If you order a wrong custom made hair system by mistake, the hair system cannot be returned for a refund. If you would like us to adjust it, extra cost will be charged accordingly.

- You will be responsible for the hair systems until they reach us.

*Repair orders:

What repair service covers:

-Professional Cleaning

 Removes glue and other residue from base.

-Mending base tears

 If you have a PU base, we will brush on a new layer of PU.

-Lace front change

 Edges fray over time, replacement achieves a more natural look.

-Hair refill

 Loose hairs are removed and replaced with new hair that is color and density matched.

Note

We CANNOT replace all the hair on the system. We replace loose hair with new hair. However, over time old hair will continue to loosen and shed.

While repair prolongs hair system lifespan, it is a short term solution. The only long term solution is to buy a new hair system.

No refunds are offered for repair under any condition.

Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

*Accessories:

-Refund can only be given if packaging is unopened.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support@lordhair.com.

Please contact our Customer service at support@lordhair.com to get the return address.