Production Time

Production time refers to the time taken to make the hair system. It does NOT include the time used for the following things:

-Consulting with us

-Sending in old hair systems, samples and templates, etc.

-Discussing uncertain order details after we receive your payment.

-Shipping

In other words, production time is counted from the date that all the order details are confirmed, all the necessary samples and templates are received, and payment is received.

Above production time is for most hair systems. Some complicated and special hair systems cannot be completed within that time frame, like silk top, extra-long hair and extra heavy density, etc. If you need a hair system within a specific time frame, please consult our customer service team before you place your order.

Holidays

2018 Chinese Spring Festival falls in February. Custom orders placed during February 10 - February 22 will need 2-3 weeks longer production time than normal production time. Stock orders placed during February 13 - February 22 will be shipped out after February 22, 2018. The time is defined in terms of Beijing time. Lordhair kindly reminds you to plan ahead and place your order timely to avoid or reduce the effect on delivery time due to the holiday.

Shipping Time

Lordhair cooperates with several world famous express companies like DHL, FedEx, TNT, UPS, etc. They ship to most countries within a week, usually 3-5 business days. For some special regions, other express service or postal service will be used and the shipping time is subject to the actual situation.

*Please be aware that any customs duty or tax involved at the customs of the customer's country will be borne by customers. The price for any order at Lordhair does NOT include the customs duties or taxes. If the customer doesn't or refuses to do the customs clearance timely, the package might be returned or disposed of by the customs; in this situation, Lordhair will not issue any refund for the order.