Production Time
Production time refers to the time taken to make the hair system. It does NOT include the time used for the following things:
-Consulting with us
-Sending in old hair systems, samples and templates, etc.
-Discussing uncertain order details after we receive your payment.
-Shipping
In other words, production time is counted from the date that all the order details are confirmed, all the necessary samples and templates are received, and payment is received.
Custom Products Production Time
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Base size ≤ 8“x10" |
8”x10” < Base size ≤10"x10" |
Base size >10"x10", or full cap |
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Regular Production Time |
Hair length < 8" |
8-12 weeks |
9-13 weeks |
10-14 weeks |
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8" < Hair length ≤12" |
9-13 weeks | 10-14 weeks | 11-15 weeks | |
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12" <Hair length ≤ 20" |
10-14 weeks | 11-15 weeks | 12-14 weeks | |
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Rush Production Time |
Hair length < 8" |
6-7weeks | 7-8 weeks | 8-9 weeks |
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8" < Hair length ≤ 12" |
7-8 weeks | 8-9 weeks | 9-10 weeks | |
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12" < Hair length ≤ 20" |
8-9 weeks | 9-10 weeks | 10-11weeks |
Above production time is for most hair systems. Some complicated and special hair systems cannot be completed within that time frame, like silk top, extra-long hair and extra heavy density, etc. If you need a hair system within a specific time frame, please consult our customer service team before you place your order.
For rush service, if the shipment is not dispatched on time, the rush service fee will be refunded. If an order is canceled due to delays in rush processing, any refunds will still be processed according to our return and exchange policy.
Shipping Time
We AIM to ship products ordered on a weekday within 24 hours.
Adding additional services to your order will increase the production time as follows:
| Shipping Day | Delivery Time | |
| Stock Hair System | 24 hours on weekdays | 5-9 working days |
| + Cut To Size | 2-3 working days | 8-12 working days |
| + Cut & Style | 5-7 working days | 10-14 working days |
| + Cut To Size + Cut & Style | 5 -7 working days | 10-14 working days |
| + Perm | 7 working days | 12-16 working days |
Lordhair cooperates with several world-renowned express companies like DHL, FedEx, UPS, etc. They ship to most countries within a week, usually 5-9 business days. For some special regions, other express service or postal service will be used and the shipping time is subject to the actual situation.
Shipping Cost
We have worldwide free shipping for all hair system products.
- If there are only hair system accessories in the order, the shipping cost would be $29.90 if the package weighs under 0.5kg. If it weighs over 0.5 kg, then there would be extra $10 for each additional 0.5kg.
- Remote Area Surcharge
Some delivery addresses are classified by our shipping carriers, such as DHL and FedEx, as remote areas. Delivering to these addresses incurs additional carrier costs, so a remote area surcharge applies.
- Amount: US$39.90 per order (or the equivalent in your selected currency).
- When it applies: If your shipping address is in a remote area, the surcharge will be added to the shipping cost shown in your order summary at checkout, before you place your order.
- How it is determined: Remote area status is based on the shipping address you provide and our carriers’ remote area lists. If no surcharge is shown at checkout, no surcharge will be charged for that order.
- Address changes: If you change your shipping address before your order ships, the surcharge will be reassessed based on the new address.
How to Check Whether Your Address Is in a Remote Area
For reference, you can review our carriers’ official information on remote area surcharges. Carriers update these lists periodically, so the remote area status shown at checkout is final for your order.
- DHL Express: Surcharges – Remote Area Delivery
- FedEx: Rate Changes – Delivery Area Surcharge ZIP Code Lists
Customs Clearance
You may occur a customs fee when the goods are shipped into your country, but this will depend on your countries tariff systems. Customers are responsible for any customs clearance fees. Any taxes due during customs clearance will be the responsibility of the customer. Please contact Customer Service if you have further questions.
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1. Incorrect phone number
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2. Inaccurate or incomplete address
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3. Not responding to calls or messages from the courier
Return Shipment Lost Item Liability Policy
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1. If the item is lost during our company-arranged pickup service, we will assume full responsibility for the lost package.
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2. If the customer arranges their own return shipping through an independent carrier, we will not be liable for any lost items during transit.
Shipping Partner Contact Information
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United States: +1 800-463-3339
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United Kingdom: +44 2476 706 660
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Canada: +1 800-463-3339
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Australia: 61-13-26-10
DHL Customer Support
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United States: +1 800-225-5345
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United Kingdom: +44 844 248 0844
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Canada: +1 855-345-7447
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Australia: 13 14 06
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FedEx: www.fedex.com
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DHL: www.dhl.com
Shipping Protection
What if my package is lost?
We consider a domestic package lost if it isn't marked as delivered within 30 days of shipment — for international packages, the window is 60 days. If a package is marked as delivered but you never received it, it's treated the same way: just report it within 7 days of that delivery update, along with any supporting details.
What if I entered the wrong address?
Before your order ships, go to My Orders in your account and click Edit on the order you'd like to update. Please note: each order can only have its address edited once.
What about damage, wrong-address delivery, or delays?
- Damaged in transit — eligible for a replacement or refund.
- Delivered to the wrong address — we'll cover reasonable costs to redirect your package, subject to review.
- Delayed past the agreed delivery window — compensated up to $5 per order.
Compensation & reporting
Confirmed cases are resolved with a replacement or refund, up to the original item value.
- Loss or delay: report within 90 days of your order date.
- Damage, or a package marked delivered that you never received: report within 7 days of the courier's delivery update.