Boost Your Confidence with Lordhair: Our Customer-First Service Policies

Customer satisfaction is the core value of everything we do at Lordhair. It does not matter if you’re coming to us for the first time or if we’ve been supplying you with hair systems for years; our number one priority is to help you achieve your hair goals with absolute confidence. The initial way we aim to achieve this is through our customer-centric service policies which ensure your shopping experience is coherent and worry-free.

We are often asked “What makes you stand out over competition?” and the answer is simple:

Four Customer-First Service Policies:

1. First-Order Guarantee
2. 30-Day Refund Policy
3. Free Shipping
4. Flexible Payment Options

Keep reading to find out how Lordhair is providing an elite shopping experience which sets us apart from other hair system companies.

First-Order Guarantee

What Is It?

When placing an order from a company for the first time, it can be daunting. Will it look right? Will it fit right? With our First-Order Guarantee you do not need to stress. If the stock system you have purchased is not absolutely perfect, you can return it to us free of charge and try another! And we really mean free of charge. We will organise for a courier to pick up the product in its original box from your home to make this even easier for you.

Why?

We found that many people wanted to try a hair system but just did not have the confidence to choose the correct one; so they didn’t. This guarantee is purely to help you gain the self-confidence to try Lordhair products risk-free, knowing we have got you covered if the product you have chosen is not absolutely perfect.

How Does It Work?

Once you’ve received your first order, if it does not meet expectations you can contact our dedicated customer service team for support and a resolution. At Lordhair we offer a 1-1 customer service experience. From first contact you will be assigned a personal customer service representative who will be with you throughout your whole journey. That way, you do not need to relay your requirements to us again and again, you deal with the same person each time you contact us which in turn speeds up the resolution process.

If it’s a refund, please specifically refer to our return and exchange policy.

 

30-Day Refund Policy

What Is It?

It does not matter if this is your first purchase or if you’re a regular customer, all orders are subject to a hassle-free 30-Day manufacturing and quality guarantee. Even if there is no issue with the product, you are able to return it to us for a refund within 30 days of receiving your order.

There are a few different return criteria that your order could fall under. To find out, simply contact our custom support team or your 1-1 representative. Once we have received your returned product and confirmed it has met this benchmark, you can expect your refund to be processed within 3-5 business days.

Why?

Lordhair’s 30-Day Refund Policy means you are able to shop to your hearts content with full confidence that you are able to return any products that do not suit you perfectly. Life can be stressful and dealing with returns and refunds can hugely add to this. If this is something you’re looking to avoid we also offer loyalty points instead of refunds. These points get added to your online account and can be used on future orders for discounted prices.

How Does It Work?

When you first receive your brand new ultra-realistic men’s hair system, you will likely find yourself super excited to get it applied. But it is very important that you do not alter the system before checking you’re 100% satisfied with the product. This includes cutting, styling, colouring, washing or adding adhesive to the system. If any of this is done it will affect the amount of refund you’re entitled to.

If there is a problem with the system or if you’re unhappy with it for any reason, please contact us immediately and we will guide you through the quick and straightforward refund process.

Returning a Stock System:

1. Identifying the reason for return
2. Troubleshooting
3. Resolution suggested by customer service team
4. If necessary, we will be happy to replace your hairpieces.

Returning a Custom System:

Custom Systems are a little more complicated as they have been made specifically for you:

Full Return & Refund Policy can be found here: https://www.lordhair.com/return-policy

Free Shipping

What Is It?

We offer complimentary shipping on all hair system orders, that means absolutely no hidden fees. Free shipping is offered to almost every country in the world (excluding Russia, Iran & Iraq). This even includes discounted hair systems.

You may incur a customs fee when goods are shipped into your country. This fee is decided upon by your country's tariff systems which means the fees vary country to country. Due to this, and the fees not being set by us, this will not be included in your total cost. Customs fees are payable to the courier, they will contact you if this is necessary.

Why? 

Hair systems can be expensive especially if you’re looking to purchase a new system regularly. This is why we try to make your orders as affordable as possible by offering free shipping.

How Does It Work?

Free shipping is available on orders containing at least one hair system. Simply select your products, add them to your cart, checkout and we will organise delivery to your door at no extra charge. Please note this does not include orders without a hair system such as accessories only (tapes, colour rings, ordering tools etc). This is why we strongly advise you to order any items you may need together.

For more shipping information, please see here: https://www.lordhair.com/production-delivery.html

 

Flexible Payment Options

What Is It? 

To suit your convenience, we offer a range of payment methods. Lordhair websites use SSL encryption to guarantee all transactions are secured. This means both your personal details and your payment information is fully protected.

Accepted Payment Methods: 

• Debit Card
• Credit Card
• PayPal
• Apple Pay
• Google Pay
• Wire Transfer

Why? 

We aim to give you the ability to pay whichever way works best for you, from credit cards to installment plans.

How Does It Work?

Once you have chosen which products you would like to purchase you can add them to your cart then proceed to checkout. Once on the checkout page you can then choose your preferred payment method for a smooth transaction.

PayPal now offers PayPal Buy Now and Pay Later which allows you to pay in 3 installments. If a payment plan would work best for you, please select this option. The first payment is taken upon ordering, remaining payments are then taken automatically.  

For more information about our accepted payment methods, please see here: https://www.lordhair.com/payment-method.html

 

Customer-First Service Policies - Final Thoughts

Lordhair's policies demonstrate our commitment to high quality customer service. Whether it’s your first experience with us or you’ve been ordering from us for years, we are here to guarantee you will always look and feel your best.

For those who are looking to place their first order, it is worth mentioning our first order discounts. Every new customer is entitled to a $10 discount when you register on our website and a further $20 discount when you subscribe.

Maintain complete control over your shopping experience by creating a customer account and logging in prior to placing an order. This way you will be able to track and manage your orders at any time through your Personal Center.

Ready to experience Lordhair’s customer-first policies first hand? View our range of men’s hair systems and take full advantage of these high-class policies today!