Return policy

 

*Stock hair systems:

-Can only be returned if unworn and unaltered, whether alterations are made by you or by us at your request.

-Goods must be returned within 30 days after you receive them.

-We will only replace or refund after we have received the goods. We take no responsibility for returns lost by postal services.

 

*Custom hair systems:

- If it is faulty, we will repair it. If it is irreparable we will make a replacement system.

- You must provide photos and/or videos that demonstrate fault.

- Can only be returned if unworn and unaltered by you.

- Goods must be returned within 30 days after you receive them.

- Refunds can be claimed if unworn and unaltered by you.

- Refund attracts 50% service fee.

- In order to cover labor and material costs, if you cancel a custom order before you recieve it, you will only recieve a 50% refund.

- If you order a wrong custom made hair system by mistake, the hair system cannot be returned for a refund. If you would like us to adjust it, extra cost will be charged accordingly.


*Repair orders:

What repair service covers:

-Professional Cleaning

 Removes glue and other residue from base.

-Mending base tears

 If you have a PU base, we will brush on a new layer of PU.

-Lace front change

 Edges fray over time, replacement achieves a more natural look.

-Hair refill

 Loose hairs are removed and replaced with new hair that is color and density matched.

Note

We CANNOT replace all the hair on the system. We replace loose hair with new hair. However, over time old hair will continue to loosen and shed.

While repair prolongs hair system lifespan, it is a short term solution. The only long term solution is to buy a new hair system.

No refunds are offered for repair under any condition.

 

*Accessories:

-Refund can only be given if packaging is unopened.